Legal
Privacy Policy
Effective date: October 13, 2026
This Privacy Policy ("Policy") explains how MD Pacific (Tianjin) Biotechnology Co., Ltd. and its affiliated entities ("MD Pacific," "we," "us," or "our") collect, use, share, and protect personal information in connection with en.mdpacific.com (the "Site") and related communications with us. Please read this Policy to understand how we handle your information.
1. Our Site and Products
Our products include medical devices and in-vitro diagnostic products intended for use by healthcare professionals, laboratories, and authorized distributors. The Site provides information about these products and ways to contact us.
Please do not send us patient information or other personal health information. If a support request involves patient samples or results, please remove information that could identify the patient.
2. Information We Collect
Information you provide. When you contact us by email, telephone, or other means, we may collect information such as your name, job title, organization, contact details, country or region, and any other information you choose to share, including details about products, inquiries, service requests, or product complaints.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as your IP address, browser and device type, operating system, language, referring website, pages viewed, approximate location, and how you interact with the Site. We use this information mainly in aggregate form to understand how the Site is used.
3. How We Use Information
We may use personal information to:
- respond to inquiries and provide product information and quotations;
- manage relationships with customers, distributors, and business partners;
- provide technical support, service, and training;
- handle product complaints and meet our quality and regulatory obligations as a medical device manufacturer, including safety notices and recalls;
- send updates about our products and events, where permitted by law;
- operate, maintain, secure, and improve the Site; and
- comply with legal obligations and protect our rights.
We do not sell personal information.
4. Legal Bases for Processing
Where required by applicable law, we process personal information on the basis of performing a contract or responding to your request, complying with legal obligations, our legitimate business interests, or your consent. Where we rely on consent, you may withdraw it at any time.
5. Cookies and Similar Technologies
The Site may use cookies and similar technologies that are necessary for it to function, and analytics tools to help us understand how the Site is used. We do not currently use cookies for advertising. Some pages may include content from third parties, such as embedded maps, and those providers may collect information under their own privacy policies. You can control cookies through your browser settings.
6. How We Share Information
We may share personal information with:
- service providers that help us operate the Site and our business, who may use it only to provide services to us;
- our affiliated companies;
- authorized distributors and service partners, where needed to respond to your request or provide support;
- regulatory authorities, where required by law, including medical device reporting requirements;
- other parties where required by law or legal process, or to protect the rights, property, or safety of MD Pacific or others; and
- a successor entity in connection with a merger, acquisition, or sale of assets.
7. International Transfers
MD Pacific is based in the People's Republic of China, and some of our service providers are located in other countries. Your information may be processed outside your country of residence. Where required, we take appropriate measures to protect information transferred internationally, in accordance with applicable law.
8. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with a data protection authority. To make a request, please contact us using the details below. We may need to verify your identity before responding.
You may opt out of marketing communications at any time by following the instructions in the message or by contacting us. We may still send you communications related to products you use, such as service or safety notices.
9. Data Retention
We retain personal information for as long as necessary for the purposes described in this Policy, or longer where required or permitted by law, including record-keeping requirements that apply to medical devices.
10. Security
We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
The Site is intended for professional and business use and is not directed to children. We do not knowingly collect personal information from children. If we learn that we have done so, we will delete it.
12. Third-Party Websites
The Site may contain links to or content from third-party websites and services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
13. Contact Us
If you have questions about this Policy or wish to exercise your rights, please contact us:
MD Pacific (Tianjin) Biotechnology Co., Ltd.
Email: company@mdpacific.com
Telephone: +86-22-2377-8858
Address: C-101 Hi-Tech Green Industrial Base, No.6, Huayuan Industrial Area, Tianjin 300384, P.R. China
14. Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on this page with a revised effective date.